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How to order - Trade

Some frequently asked questions that we receive from the trade.

Below, you will find a list of popular questions that we are asked regarding our order process. This is tailored for trade suppliers, if you are a member of the public, please visit our 'How to order - Retail' page.

Can't find what you're looking for? Please contact our Customer Service team.

What information is needed to order a sign?

We will need the following information from you to process your order.

  • Personalisation - What the sign will read

  • Size of sign - This may be determined by what the personalisation reads

  • Background colour - Full description, for example Wednesday Blue

  • Digit colour - Full description, for example Arctic White

  • Holes - The amount of holes required, if any

  • Digit size - The size of digit required

  • Quantity - The amount you'd like to order of the personalised design

You can download our order form here to make the process simple and straight forward.

How do I place an order?

Once your account is set up with us, you can send your orders via email to or call our Customer Service team on 0114 273 1151.

When can I expect my order to arrive?

Orders are made and sent within 10 working days of receiving your order. 

How much is postage?

Using our online sign builder?

Our online sign builder will automatically calculate your postage for you.  You can enter any shipping address in the world.


Postage for orders despatched to the UK are charged as follows:

From 1st March 2020, packages

  • up to 750g are sent by Royal Mail and charged at £3.95
  • from 751g to 1kg are also sent by Royal Mail and charged at £4.95
  • over 1kg or orders worth over £50 are sent by carrier and charged at £9.95.


Overseas orders

Orders weighing less than 2kg are sent by Royal Mail International Tracked & Signed service, this accounts for most of our overseas orders. 

Less than 500gm = £15
Over 500gm = £25

Rest Of World
Less than 500gm = £20
Over 500gm = £35

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