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FAQ'S

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How to order - Trade

Some frequently asked questions that we receive from the trade.

Below, you will find a list of popular questions that we are asked regarding our order process. This is tailored for trade suppliers, if you are a member of the public, please visit our 'How to order - Retail' page.

Can't find what you're looking for? Please contact our Customer Service team.

What information is needed to order a sign?

We've taken the legwork out and you can build, save and order signs online via our new builder: https://1894.jepsonandco.com/Account/Login?ReturnUrl=/

How do I place an order?

We recommend ordering online via our fab builder.

When can I expect my order to arrive?

Orders are made and sent within 10 working days of receiving your order.

Please refer to the website for updates around busy periods, particularly Christmas.

How much is postage?

Using our online sign builder?

Our online sign builder will automatically calculate your postage for you. You can enter any shipping address in the world.

Postage for orders despatched to the UK are charged as follows:

From 1st March 2020, packages

up to 750g are sent by Royal Mail and charged at £3.95
from 751g to 1kg are also sent by Royal Mail and charged at £4.95
over 1kg or orders worth over £50 are sent by carrier and charged at £9.95.

Overseas orders

Orders weighing less than 2kg are sent by Royal Mail International Tracked & Signed service, this accounts for most of our overseas orders.

EU
Less than 500gm = £15
Over 500gm = £25

Rest Of World
Less than 500gm = £20
Over 500gm = £35

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