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Privacy

Data privacy notice (www.1894signco.com) and Ordering and Enquiring via The 1894 Sign Co

WEBSITE USERS

Jepson & Co Ltd (44 East Bank Road, Sheffield, S2 3QN), the owner of The 1894 Sign Co (44 East Bank Road, Sheffield, S2 3QN), takes its responsibilities regarding processing of personal data very seriously and has outlined in this privacy notice the data collected, the reason(s) for data collection and processing, and the manner and timescale for deletion. We aim to be fully compliant with all relevant Data Protection regulations, including GDPR.

For clarity, the Data Controller is Jepson & Co Ltd (44 East Bank Road, Sheffield, S2 3QN). The Data Processors are Arkom (Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG), who hold the website user details, and Google Analytics who analyse the information. If you have any queries regarding this Privacy Notice, please contact us on sales@jepsonandco.com


Jepson & Co Ltd ("us", "we", or "our") operates http://www.1894signco.com/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

The provison of data is not a statutory or legal requirement.


1 Data collected and processed


1.1 For the purpose of providing and improving our Site, the site collects personal data using Cookies (based on your consent) on:
• The user (the person accessing the site):
o     Their location
o     Their age
o     Their gender
o     The type of device used
• Their behaviours on the site:
o     The pages visited
o     The duration of the Site and Pages visited
o     The patterns of travel through the website (‘User experience’)

1.2 Additional data is collected when the user completes an enquiry form (to fulfil mutual legitimate interests of fulfilling your enquiry):
o Their name
o Their registration plate
o Their preferred plate style
o Their contact details e.g.
•     Their address
•     Their email address
•     Their telephone number(s)

1.3 The data collected by Cookies on the website is retained for analysis by Google Analytics (the Data Processors).


Jepson & Co may request Cookies to be set on your device. We use Cookies to let us know when you visit our website, how you interact with us, to enrich your user experience, and to customise your relationship with Jepson & Co.


Please find below a list, purpose and type of Cookies we use. All Cookies data available to the Data Controller and Processors is pseudonymised and/or aggregated for anonymity. If you prefer not to consent to providing your personal data via Cookies, you will lose access to some of the Site features.

 

Cookie: ASPSESSIONIDAWBCQBTB

Purpose: Used to maintain user login and basket across the site

Persistent or session: Session

Category: Essential website cookies

 

Cookie: _ga

Purpose: Google Analytics - Used to distinguish users.

Persistent or session: 2 years

Category: Analytics and customisation cookies

 

Cookie: _gid

Purpose: Google Analytics - Used to distinguish users.

Persistent or session: 24 hrs

Category: Analytics and customisation cookies

 

Cookie:_gat

Purpose: Google Analytics - Used to distinguish users.

Persistent or session: 1 minute

Category: Analytics and customisation cookies

 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

 

1.4 Cookies data may be processed in the following ways:
• Analysed for improvement of the site.
• In compliance with the law, the data may be accessed by authorised authorities (including but not limited to ICO), during a site visit.
• Analysed via management reports (only available to authorised personnel at our Jepson & Co’s premises).


1.5 Enquiry form data may be processed in the following ways:
• Used to contact the specified contact details for the purpose of quoting and answering queries with a view for the customer to potentially create an order at a later date.
• Analysed for improvement of the site.
• In compliance with the law, the data may be accessed by authorised authorities (including but not limited to ICO), during a site visit.
• Analysed via management reports (only available to authorised personnel at our Jepson & Co’s premises).


1.6 All data collected through the Site remains the property of Jepson & Co. Jepson & Co’s role is as a data controller and we process this data property for the reasons outlined in this statement. Jepson & Co appreciate fully the commercial and privacy sensitivity of data collected and will not use data collected via the Site for reasons other than outlined in this policy and the below.
• Improvement and development of the Site
• Compliance with legally allowable requests from relevant authorities (for example ICO).


1.7 Data will not be shared with any party outside of the Data Controller, Data Processor(s) and regulatory authorities (on request).

1.8 The 1894 Sign Co. never makes decisions on automated bases alone.

 

2 Your rights

 

2.1 Prior to 25th May 2018, individuals have rights which they can exercise in relation to the information we hold about you. You can read more about these rights at: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/ 


2.2 From 25th May 2018, under the General Data Protection Regulation, individuals have the following rights:
• a right of access to a copy of the information comprised in their personal data;
• a right to object to processing that is likely to cause or is causing damage or distress;
• a right to prevent processing for direct marketing;
• a right to object to decisions being taken by automated means;
• a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
• a right to claim compensation for damages caused by a breach of the Act.
• a right to lodge a complaint with the Supervisory Authority, Information Commissioner’s Office.

 

3 Data deletion policy


3.1 Your data will be retained in Pseudonymised form, meaning it cannot identify any natural person, by the Data Controllers and Processors as per Google’s policy https://www.google.com/intl/en/policies/privacy/ 


3.2 You may withdraw consent to processing at any time. Collection of data will be prevented at the point of:
• Switching off your Cookies in your browser.


3.3 Enquiry form data:
• Deleted after a maximum of 12 months

 

 

ORDERING AND ENQUIRING

We value your custom and respect your need for privacy. We promise never to:

- email you marketing information without your prior consent
- share your personal details with any 3rd party without your prior consent unless they are named in this privacy policy and the purpose of sharing that data is also outlined in this policy.
- remove your data from our premises at East Bank Road or Jepson & Co’s secure data servers, or BT’s UK-based cloud servers for telephone recordings.
- hold any personal details any longer than is strictly required by regulations laid down by HMRC or similar bodies (see section 1).


Jepson & Co Ltd (44 East Bank Road, Sheffield, S2 3QN), the owner of The 1894 Sign Co (44 East Bank Road, Sheffield, S2 3QN), takes its responsibilities regarding processing of personal data very seriously and has outlined in this privacy notice the data collected, the reason(s) for data collection and processing, and the manner and timescale for deletion. We aim to be fully compliant with all relevant Data Protection regulations, including GDPR.


Please note, GDPR applies only to personal data. In most cases, our relationship with our 1894 Sign Co. customer or potential customer is Business-to-Business (B2B) so GDPR rules do not apply. Where personal data may be processed or affected, this policy explains how we process personal data.


The personal information you supply us will only be used for legitimate mutual interest the purpose of fulfilling your enquiry or order by the specialist and data-protection trained team at The 1894 Sign Co. To improve our service, period analysis may occur by the marketing team, but all Data will be Pseudonymised for anonymity and will never be shared with anyone outside the Jepson & Co team.

Non-provision of data may mean we are unable to fulfil your enquiry/ies, order(s) or certain services e.g. credit accounts.


For clarity, the Data Controller is Jepson & Co Ltd t/a The 1894 Sign Co (44 East Bank Road, Sheffield, S2 3QN). The Data Processors include:
• BT telephone cloud servers
• SagePay and/or PayPal (for payments). Please note, we turn off telephone recording temporarily when card details are being taken.
• Arkom (website provider) and Google Analytics (if leaving us a comment, review and/or photo on our page(s)).
• Google Reviews (if leaving us a review, please see Google’s privacy policy).
• Facebook Reviews (if leaving us a review, please see Facebook’s privacy policy).


If you have any queries regarding this Privacy Notice, please contact us on marketing@1894isignco.com


Jepson & Co Ltd ("us", "we", or "our") operates The 1894 Sign Co. (the "Company"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users.


1 Data collected and processed


1.1 For the legitimate interest of processing enquiries and orders, we may receive personal data from you via:
• Telephone
o    Our telephone calls are recorded for training and monitoring purposes. We always try to answer calls immediately but in the event of you leaving a voicemail, your voicemail (and any personal information you have given us) will be deleted once it has been actioned (usually within 2 business days).
• Email (to email addresses ending @jepsonandco.com or @1894signco.com)
o    Our emails are deleted once processed (usually within 2 business days).
• Fax to 0114 273 1156
o    Our faxes are shredded once processed (usually within 2 business days).
The data we collect includes:
• The user (the person enquiring to or ordering from The 1894 Sign Co.):
•    Their name
•    Their address
•    Their email address
•    Their sign order, which may include a name and date of birth (for baby signs for example)
•    Any other personal details willingly provided in the email signature of the sender.
•    Upon proceeding to creating a credit account, we are required to collect trade references. You may object to this and remain a proforma customer.
•    We are also required to take payment, which will be done over the telephone (recording is temporarily stopped during payment) directly into world-renowned supplier SagePay

1.2 The data will be collected by the customer service representative during the enquiry process and used to process your enquiry and/or order.


1.3 This data may be processed in the following ways:
• Creation, despatch and monitoring delivery of your order.
• Accessed by authorised authorities (including but not limited to ICO for data protection reasons and HMRC for taxation reasons), during a site visit.
• Analysed in management reports to identify trends and improve our service. All records will be pseudonymised and report access is granted to a very limited number of authorised personnel, all on-site at 44 East Bank Road, Sheffield, S2 3QN.
• Analysed in web services such as Google Analytics.
• Used to verify your order (telephone recordings).
• Uploaded and content managed via Arkom (Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG), where you have provided consent for us to include your comments and/or photograph(s) on our website.
• Processed per Google Reviews’ privacy policy. Please refer to Google Reviews policy for further information.
• Processed per Facebook Reviews’ privacy policy. Please refer to Google Reviews policy for further information.

1.4 All data collected through The 1894 Sign Co. remains the property of Jepson & Co. Jepson & Co’s role is as a data controller and we process this data property for the reasons outlined in this statement. Jepson & Co appreciate fully the sensitivity of data collected and will not use data collected via The 1894 Sign Co. for reasons other than outlined in this policy. This may include:
• Improvement and development of the 1894 service (periodically).
• Compliance with legally allowable requests from relevant authorities (for example ICO, HMRC, on a periodic or ad hoc basis).

1.5 Data will not be shared with any party outside of the Data Controller, Data Processor(s) and regulatory authorities.

 

2 Your rights

2.1 Prior to 25th May 2018, individuals have rights which they can exercise in relation to the information we hold about you. You can read more about these rights at: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

2.2 From 25th May 2018, under the General Data Protection Regulation, individuals have the following rights:
• a right of access to a copy of the information comprised in their personal data;
• a right to object to processing that is likely to cause or is causing damage or distress;
• a right to prevent processing for direct marketing;
• a right to object to decisions being taken by automated means;
o The 1894 Sign Co does not ever make decisions by automated means alone.
• a right to claim compensation for damages caused by a breach of the Act.
• a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
• a right to withdraw consent at any time to any data processing we are doing on your behalf.
o   To withdraw consent: please contact us on 0114 2731151 or email marketing@1894signco.com
o   Please note, if you choose to object, we may be unable to provide you with full services, for example emailed delivery notes.

If you wish to complain about how your data is processed, please contact us on 0114 2731151 or email marketing@1894signco.com. If you are not satisfied, you may contact the Information Commissioners Office on https://ico.org.uk/.

3 Data deletion policy

3.1 Telephone recordings are deleted after a period of 1 month from the date of the last call unless a query arises in which case they will be deleted after a maximum of 3 months from the date of the last call.
3.2 Retail orders: all data pertaining to retail orders is deleted following the mandatory retention period set by HMRC, currently this is 7 years.
3.3 Retail enquiries: the majority of data is deleted after 1 month. All data is deleted a maximum of 1 year after receipt, in case of a repeat enquiry during this period.
3.4 Trade enquiries: the majority of data is deleted after 1 month. All data is deleted a maximum of 1 year after receipt, in case of a repeat enquiry during this period. This ensures that your customers’ privacy is protected. We strongly recommend all our trade customers implement the policies of GDPR and are happy to support with advice on this matter.
3.5 Trade orders and accounts: If you are a current or previous trade customer, your records will remain on our system until we are notified in writing to marketing@1894signco.com that you would like your business data to be suppressed.

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